terms & conditions

These Terms & Conditions govern all bookings. Any booking made or order placed by you, shall be deemed an offer by you to rent the accommodation subject to these terms & conditions. All bookings and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services are only available to persons who have attained the age of 18 years.

By submitting a booking you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.

Payment:
A 20% deposit payment is required at the time of booking the villa regardless of the arrangements being confirmed. If the booking is made within two calendar months of the date of arrival then full payment is required immediately. We will not accept responsibility for cash sent through the post. Payment can be made either by cheque or a bank transfer to our bank account. Booking confirmation together with location map for the villa will be sent by email or if requested, by post. Where an initial deposit is paid, the balance must be paid within 2 months of the commencement date of the booking, whether demanded by us or not. If this is not paid within 7 days of it being due, then we reserve the right to cancel the villa booking without any refund.

Security Deposit (refundable)
A £300 refundable security deposit will be charged and must be paid with the final balance within 2 months of the commencement date of the booking. Customers will be held responsible for any damage or breakages to the property, caused by the any member of your party. In the event of such occurrence, the incident must be reported to the villa owner or their representative immediately. The refunadable security deposit will be returned to person who made the booking ten days after leaving the villa.

Cancellation by you:
You or any member of your party may cancel your booking at any time however no refund will be made for any monies paid. In certain cases any loss, if incurred involuntarily, may be covered by insurance that you may have taken out. Travel Insurance is strongly recommended.

Cancellation by the villa owners:
If deemed necessary we reserve the right to withdraw or cancel the villa booking. In this unlikely event you will be offered a full refund of all monies paid. No compensation is payable by us.

Behaviour:
It is your responsibility to ensure that you and all members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to us. In such circumstances we have the right to terminate arrangements made on your behalf, in which case our responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse us for any expenses whatsoever we incur as a result of inappropriate behavior committed by you or any other member(s) of your party.

Cleanliness:
Our accommodation is made available for letting on the understanding that the property will be left clean and tidy at the time of checkout and all personal waste must be removed from the property. Customers are not permitted to move any furniture or equipment without prior written consent from us. In the event of such permission being granted, it is the customers’ responsibility to return the same to its original position before checkout. Under no circumstances must any property for use inside the property, be moved outside.

No smoking:
For the health and convenience of all occupants, all internal areas of the villa are ‘no smoking’. Guests are respectfully asked to adhere to this term and condition.

Air-Conditioning:
Air-conditioning is currently included in the rental of the villa. However, the owners do respectfully ask that the air conditioning units should only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied. Compliance with this request will avoid the owners introducing a supplement for future rentals.

Local Disturbance:
Any building work or temporary local disturbances which may commence in the local area is outside of our control, and we cannot be held responsible for any resulting disturbance. However, should we become aware of any building work that may reasonably be considered to aversely affect the enjoyment of your holiday we will notify you as soon as possible. Whilst we assure you of our best endeavours to minimize any inconvenience we regret that we cannot accept any liability in this case.

Additional beds:
Our villa can provide one baby cot and/or one extra bed. Please check with us should this be required. It should be noted that the extra bed would be of the folding 'camp bed' style and therefore may only be suitable for a child. Baby cots are usually of the portable 'travel cot' style.

Villa Check-in / Check-out times:
Access to villas will be after 3pm on your day of arrival to allow time for cleaning and servicing, and must be vacated by 11am on the day of departure. While every effort will be made to accommodate your travel plans, bookings will normally be taken on a weekly basis from Sunday to Sunday.

Complaints:
Once a villa has been booked and paid for in full, details will be provided and thereafter guests will be liaising directly with the villa owners’ local representative upon arrival at their villa. In the unlikely event of a problem with your villa occurring, whilst you are abroad, you must inform the villa owners’ local representative so that the matter can be put right. If the villa owners local representative cannot resolve the problem to your satisfaction, at the time, you may contact us by telephoning +44 161 4915910 so that we are given the opportunity to try to assist. All claims must be addressed directly to us.